Return Policy

Return Policy

At Flower & Twine, every arrangement is handcrafted using premium fresh flowers and botanicals. Because our products are perishable and many designs are custom-created, all sales are final.

Our Quality Promise

We stand behind the craftsmanship and quality of every arrangement we create.

Each design is carefully inspected before leaving our studio. If your order arrives damaged or you believe there is a quality issue upon delivery, please call or text us as soon as possible. To allow us to accurately assess the condition of your flowers, concerns must be reported within 2 hours of delivery and include photographs of the arrangement.

When appropriate, we will review the issue and may offer a replacement or another resolution at our discretion.

Because flowers are natural products, slight variations in bloom size, color, fragrance, and stage of bloom are normal. Flower & Twine is not responsible for deterioration resulting from improper care, extreme temperatures, incorrect delivery information, or delays in bringing flowers indoors or placing them in water.

Custom Orders, Weddings & Events

Wedding flowers, sympathy tributes, special event florals, custom orders, workshops, private appointments, and floral experiences are created specifically for each client and are non-refundable.

Changes or cancellations may be accommodated only if sufficient notice is provided and flowers or materials have not already been purchased.

Plants & Orchids

Plants and orchids should be inspected upon delivery or pickup. If you believe your plant arrived with a quality concern, please contact us within 2 hours with photographs.

Because plant health depends on lighting, watering, temperature, and ongoing care after delivery, we cannot guarantee plants once they leave our studio.

Delivery

Please ensure your delivery information is accurate. Flower & Twine is not responsible for delays or damage resulting from incorrect addresses, recipient unavailability, or flowers left outside in extreme weather when no safe delivery location is available.

Questions?

We truly want every customer to love their experience with Flower & Twine. If you have any questions or concerns, please don't hesitate to reach out.

Call or Text: 860-218-9423