Privacy Policy

Flower & Twine Privacy Policy & SMS Terms

Last Updated: Feb 16, 2026

Flower & Twine (“we,” “us,” or “our”) operates this website and retail studio and provides related products and services (collectively, the “Services”). Our online store is powered by Shopify.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with Flower & Twine.

By using our Services, you agree to this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information:

Contact Information
Name, address, email address, and mobile phone number

Payment Information
Payment details and transaction confirmations (processed securely by third-party providers)

Account Information
Account preferences and settings

Transaction Information
Products viewed, purchased, returned, or exchanged

Communications
Emails, phone calls, text messages, and customer support inquiries

Device & Usage Information
IP address, browser type, cookies, and usage data

Sources of Personal Information

We collect information from:

  • You directly

  • Your device and browser

  • Service providers (Shopify, payment processors, SMS platforms)

  • Analytics providers

How We Use Personal Information

We use your information to:

  • Process and fulfill orders

  • Provide delivery, class, and event services

  • Manage customer accounts

  • Provide customer support

  • Send transactional communications

  • Send marketing communications where permitted

  • Improve our Services

  • Comply with legal obligations

SMS & Mobile Messaging Privacy

Flower & Twine respects your privacy.

Mobile phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to any third parties or affiliates for marketing or promotional purposes.

SMS consent is used solely for communication from Flower & Twine, including order updates, customer service, appointment reminders, and promotional messages.

You may opt out at any time by replying STOP.

SMS & Text Messaging Communications

If you provide your mobile number and give consent, we may send you SMS or MMS messages including:

  • Order and delivery notifications

  • Appointment and class reminders

  • Customer service messages

  • Promotional messages

Consent Methods Include:

  • Website forms with SMS consent language

  • Initiating a text conversation

  • Verbal consent documented internally

  • Affirmative opt-in responses

SMS Terms of Service

By opting into SMS messages from Flower & Twine, you agree to:

  • Message Frequency: May vary

  • Message & Data Rates: May apply

  • Opt-Out: Reply STOP at any time

  • Help: Reply HELP or email info@flowerandtwine.com

  • Consent: Not required for purchase

  • Data Use: SMS consent is not shared with third parties or affiliates

These terms apply to all carriers and SMS programs.

How We Share Personal Information

We may share personal information with:

  • Service providers (Shopify, payment processors, SMS platforms)

  • Analytics providers

  • Legal authorities when required

  • Business partners in corporate transactions

We do not sell, rent, or share SMS opt-in data for third-party marketing.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes data to operate its platform.
Learn more: https://privacy.shopify.com

Your Rights & Choices

You may have the right to:

  • Access your information

  • Request corrections

  • Request deletion

  • Opt out of marketing

Email: Use unsubscribe links
SMS: Reply STOP

We do not discriminate for exercising your rights.

Children’s Privacy

Our Services are not intended for children under 18. We do not knowingly collect data from minors.

Security & Data Retention

We use reasonable safeguards to protect your information.

We retain information only as long as necessary for business and legal purposes.

International Transfers

Your information may be processed outside your country using lawful safeguards.

Changes to This Policy

We may update this policy periodically. Changes will be posted with an updated date.

Contact Us

If you have questions, contact us:

Flower & Twine
548 New London Turnpike
Glastonbury, CT 06033
📧 info@flowerandtwine.com

Mobile Messaging Consent

Customers may opt in by texting Flower & Twine or through website forms.

By texting 860-218-9423, you consent to receive messages related to:

  • Delivery notifications

  • Customer care

  • Appointment reminders

  • Promotions

Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for support.